Frequently Asked Questions
Below you will find the answers to the most common questions we receive from our clients. Click on each to find out the answer. If you can’t find an answer to your question, please get in touch via our contact page – we are always happy to help.
Booking a Self-Storage Container
How do I reserve or book a container?
If you are ready to store now, or know when you would like to start storing from, we can start the booking process online immediately via our booking page. It takes just two minutes to complete. You will then receive an email guiding you through the setup procedure – let us take care of the admin and save you time.
If you would like to reserve a container we can, subject to availability, reserve one for you for up to a week, please just drop us an email via the contact us page.
How soon should I reserve or book?
Do I have to sign a lease?
We don’t want to overcomplicate things or waste time. At the point of booking you’ll be asked for some basic information and details. These are all kept confidentially and in accordance with The GDPR 2018 legislation until the end of the hire period.
When you confirm and complete your booking you will be asked to accept our terms and conditions which form an agreement between you and PadStore Ltd. All we ask is that you abide by these terms and conditions.
If you would like to see a copy of these before making a decision, you can find them here: terms and conditions.
What is the shortest time I can hire a container for?Our minimum hire period is 7 days.
Am I committed long term?
No, not on our flexible ‘Pay As You Store’ package; on this you pay monthly, in advance, but you will be refunded any days hire you’ve paid for and not used when you vacate your unit(s). This is however subject to an initial 7-day minimum hire period.
On all 6 and 12 month Storage Packages, you are contracted to a minimum of 6 or 12 months respectively.
How do the 6- and 12-month packages work?
Customers can commit to 6 or 12 month storage packages and receive cheaper hire rates for this longer-term commitment. The standard 6 and 12 month packages are paid monthly, in advance, for the relative contracted period of 6 or 12 months. At the end of this period, you can chose to vacate and return the keys, renew for a further 6 or 12 months, or default onto our flexible 'Pay As You Store' package. Either way we’ll assist when the time comes. The same options are available at the end of the ‘Up-front’ packages although these are billed and payable in their entirety at the commencement of the 6 or 12 month contract.
Please contact us if you have any further questions.
Can I have more than one container?
Yes, of course. We can even arrange to have all your locks on one key if you wish. If you would like more than one container then speak to us about the discounts we can offer you.
I already have one container; can I hire another?
Of course. Let us know when you need another container and we’ll do our best to find you one as close to your existing unit as possible.
Can I have a discount if I hire more than one unit?
Yes, of course, we offer discounts on multiple / additional units. These are calculated in 5% increments per extra unit – i.e. 5% off your second unit, 10% off your third, and up to a maximum of 15% off your fourth and any further units. The discount is applied on the package price for the additional unit(s) hired.
I’m ready to leave, what now?
Simply drop us an email or telephone call to advise us that you’re ready to vacate your unit and end your storage hire with us. We’ll then send you an email with our ‘vacating procedure’ that details how to leave your unit and where to deposit your keys when you leave our facilities for the final time.
If you’re on our ‘Pay As You Store’ package then you’re free to vacate at any point after the initial 7-day minimum hire period and you’ll receive a pro-rata hire refund for any storage days you’ve paid for and not used in that period, along with your original key deposit, upon the safe return of the unit and the keys.
If you signed up to one of our 6 or 12 Month Storage Packages then you contracted for the relevant minimum period (6 or 12 months). At the end of the contracted period, you can choose to vacate and return the keys, renew for a further 6 or 12 months, or default onto our flexible 'Pay As You Store' package. Either way we’ll assist when the time comes. The same options are available at the end of the ‘Up-front’ packages.
Prices and Payments
How do I pay and when?
On the paid monthly packages (Flexible ‘Pay As You Store’ and standard 6 Month and 12 Month Packages) we will ask for your first month’s hire payment before you commence storing, as well as the fully refundable £25 deposit held against the lock and key plus any contents insurance cover opted for. After that, we will invoice you for each consecutive hire period (one month) 14 days in advance of the date payment is due. You can also choose to pay up-front for 6 or 12 months at the beginning of your storage and benefit from reduced hire rates.
If you’re on the PAYS package and move out partway through a hire period (after the initial 7 day minimum hire period), then we will refund any days you have paid for and not used. This is outlined and explained in the hire agreement and will be clear on all invoices.
We use a third-party Direct Debit company called GoCardless for all payments. It’s secure, quick and easy to set up via a unique link you will receive on your first invoice from us and enables both parties to easily, efficiently and safely manage payments.
Do you take a deposit?
We take a fully refundable £25 deposit (per unit) that is held against the lock and keys. This is returned to you, along with any applicable pro-rata hire days (PAYS package), when you vacate your unit(s) and hand back the keys.
What is GoCardless?
GoCardless’ is an automated payment method, a simplified Direct Debit, regulated by the Financial Conduct Authority. It is completely free for customers to use and will save you time and bother by collecting payments when they’re due. Far easier to set up and cancel than a traditional Direct Debit, it is fast becoming the most popular way of arranging payment remotely.
It’s secure, quick and easy to set up via a unique link you will receive on your first invoice from us and enables both parties to easily and efficiently manage payments.
If you’d like to learn more about GoCardless and how it all works then please feel free to contact us and we’ll happily explain it in more detail.You can also learn more about GoCardless here.
Will you match a quote I have?
We offer a price promise guarantee on the basis that we believe we offer the most competitive prices in the area. If you have received a more competitive quote elsewhere, please contact us and we will match it subject to the following terms:
- Quotes must be on a like-for-like basis
- Quotes are matched on Ex. VAT prices
- The quote must have been issued within the last 30 days
- The quote must be in relation to a facility within a 10 mile radius of our facility
- You will need to send us a copy of the quote you have received
- We will match the first month’s rent and not including any introductory offers
- Regrettably, we can only offer this guarantee to new customers i.e. prior to unit occupation
Our Storage Containers
What size are your containers?
Most of our containers are 20ftL x 8ftW x 8.5ftH. At our Grantham site we have a limited number of 10ft units (half the length). To see our unit dimensions and prices please click here.
Do I need to provide my own padlock?
Our containers come with an industry-leading patented lock and key that fits within a protected recess. There is, however, space for you to use additional locks if you so wish.
What can I store in my container?
Our containers are perfect for the storage of household furniture and belongings, surplus stock, archiving and virtually anything else you can fit through the doors. Please contact us if you are unsure whether or not you can store your specific goods or belongings with us.
Is there anything I’m not allowed to store?
Your container is your space to use, but we ask customers not to store the following:
- Explosives or anything flammable
- Food or other perishable items
- Damp or wet items (make sure freezers are fully defrosted!)
- Anything liable to leak oil or other items that will stain or damage the unit.
- Animals, plants etc.
When can I access my storage container?
Our sites are accessible 24hrs a day, 7 days a week, 365 days a year!
Please note that, regrettably, opening hours at Melton are restricted to: Monday - Friday: 7am to 7pm | Saturday: 9am to 6pm | Sunday & Bank Holidays: 10am to 4pm.
Will my belongings be safe and secure?
We understand how important your possessions and belongings are to you and take security very seriously. Our site is security-fenced with monitored CCTV and recorded gate opening systems. Each storage container is made from corten steel and includes the very highest-grade padlock, protected by a steel shroud, and patented key.
If you wish to put an additional padlock on your container you can do so. Furthermore, because our security is so good, we are able to offer very good rates on contents insurance.
Will my belongings be insured?
We ask all of our customers to ensure that everything stored in their unit(s) is fully insured. This gives everyone peace of mind in the unlikely event of a problem.
Some insurance providers are very obstructive about insuring goods away from the home or business premises. You can either opt to provide proof of your own insurance cover or, alternatively, we are able to arrange cover through our insurance broker at varying rates depending on the value of your contents.
At the point of booking we will need to know the cost of replacing everything in your unit(s), new for old. If you have any queries please contact us or call us on 01476 585832 (8am – 6pm, Mon – Fri). View our Insurance Policy Summary here.
Will my container suffer from damp?
Our containers are very similar to the shipping containers that sit on the open deck of cargo ships. In actual fact, most things we store would already have spent the first few months of their lives in a container being transported into the country.
The containers themselves are completely waterproof (our insurance covers this). What we do advise is that customers avoid bringing moisture into the container. Whilst we have installed numerous vents, any water brought in will evaporate and take some time to escape from the container.
With this in mind please ensure freezers are defrosted and washing machines etc. are fully drained down.
Why choose PadStore Self-Storage?
Our Rates – We believe our rates are the most competitive in the area and certainly offer much better value than conventional warehouse self-storage facilities. Plus, if you find a cheaper like-for-like quote in the area, we’ll match it.
Our Ease of Access – All of our storage containers are at ground level so you can drive right up to the door for easy loading and unloading – no carrying down corridors and squeezing in and out of lifts (remember to tell your removals team you’re using us as you will save money on your quote!)
Our Security Systems – We believe we have the very best security fencing, CCTV, monitored electric gates and the best locks and keys in the industry.
Our Opening Hours – Unlike some facilities, we are open 24hrs a day, 365 days a year.
(Please note that, regrettably, opening hours at Melton are restricted to: Monday - Friday: 7am to 7pm | Saturday: 9am to 6pm | Sunday & Bank Holidays: 10am to 4pm)
Our Flexibility - We’re here to make things easy and hassle free. If you need to move your start date, change your monthly payment date or even cancel your booking, just let us know, we offer flexibility and a ‘no strings’ approach like no other.
Do you do removals?
At the moment, we do not offer a removal service ourselves, most customers use their own vehicle or hire a van if needed. If you would like us to recommend the services of another company, please get in touch and we’ll happily help.